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Answers to the questions people ask most.

How do I create an account?

Tap Sign up, enter an email, username and password, then enter the 6-digit code we email you to confirm it is really your address. Nothing is created until that code is confirmed.

How do I rate or review something?

Open a film or show's page and tap a star to rate it. Once you have rated it, a Write a review option appears — a review always needs a rating attached to it.

What counts as "watched"?

You do not mark things watched directly. A film counts as watched once you rate or review it; a show counts as watched once every episode is ticked off in its seasons list. It is derived from what you have actually done, so it can never quietly disagree with your shelf.

Who can see my reviews?

You choose when you post one: Public, which anyone can read, or Followers only, visible just to people who follow you. You can tell which is set from the visibility control in the review composer.

How do I follow someone, or follow cast and crew?

Open a review to reach its author's profile and follow them from there. Cast and crew have their own follow button on their own page, reachable from any title's credits.

How do I delete my account?

Settings → Account settings → Delete account. The app tells you exactly what is about to be removed before it happens, and the action is immediate and permanent once confirmed.
Can't sign in, or want only part of your data removed? See criticshelf.com/delete-account for every option and exactly what is deleted or kept.

Can I get a copy of my data?

Yes. Email support@criticshelf.com from the address on your account and we will send you your ratings, reviews, watchlist and profile.
A self-service export inside the app is planned but not built yet, so this is the way to ask for one in the meantime.

I found a bug, or want to send feedback.

Email support@criticshelf.com — that reaches a real person, not a ticket queue.

Where does the film and TV data come from?

This product uses TMDB and the TMDB APIs but is not endorsed, certified, or otherwise approved by TMDB.
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This product uses TMDB and the TMDB APIs but is not endorsed, certified, or otherwise approved by TMDB.
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